How to confirm your trip with us?
Our clients are kindly asked to transfer 300-800 USD per person (depending on the tour class) as trip deposit to confirm their trips/spots on the tours with Selena Travel.
The trip deposit is made by either of the following ways:
a. Online by your VISA / Master card (secure payment verified)
b. Bank Wire Transfer to Selena Travel bank account (payer is responsible for transfer charges).
The remaining balance of the total payment is paid 30-60 days prior to the trip departure. All reservations are subjects to cancellation if deposit is not received on its due date.
Trip deposit is only partially refundable if the client cancels the trip due personal matters. Tour cancellation policy is different for tour categories, but mostly a non-refundable 100-300 USD admission charge is deducted from tour deposit if you cancel your tour 90 days prior to the departure. You will be informed upon your tour booking with exact details of your chosen tour by our travel advisors.
Tour deposit is refundable for the following reasons:
- In any cases of severe infectious diseases like the SARS, bird flu or such. But only when the WHO (World Health Organization) states Mongolia as a dangerous zone.
- Any political or military rebellions, civil wars in Mongolia.
- Natural disasters like flood, landslides, earthquakes in Mongolia.
Responsibilities of Selena Travel for Tours in General:
The responsibilities of Selena Travel are strictly limited. As a tour operator, we organize, promote, and sell tour programs consisting of certain travel services, including guide service, surface transportation, domestic air transportation, excursions and accommodations, which we purchase or reservation from various suppliers. The suppliers providing services, for our tour programs, are independent contractors and they are not agents or employees of ours.
To the extent that we are involved in booking air transportation for you, we act as your agent and not as an agent for the air carrier. However we promise that we are responsible for the willful or negligent acts of our partner travel agent for the land services.
We will be responsible for any fluctuations in currency devaluation, park fee increases, taxes, or fuel surcharges after we have received the full payments. And we reserve the right to correct promotional or pricing errors or to increase the tour price in the event of cost increases due to changes in airfares, currency devaluation, park fee increases, taxes, or fuel surcharges before we receive your reservation deposit.
We are not responsible for any terrorist attacks, political unrest, war, earthquake, landslide, delay, cancellations or delays of airlines and train companies.
We are not responsible for any unauthorized extra services which the client requires with the local agent or local guide or the driver contemporarily in the different cities beyond our confirmed itinerary. In this case we do not accept any reliability for any loss including shopping, extra attraction and destinations. But we will try our best to help our clients get outside of the puzzled conditions including chase compensation if any damages or losses occurred. Our mission is to care for and provide an exceptional experience to every person who travels with us.
If you have a special request:
If you want something else besides the mentioned programs, you simply send an email to us saying your special desires. We will send you an offer that have to be confirmed.
Tours and sightseeing:
All tours and sights will be guided by professional licensed English (Japanese, French and German) speaking guides and will be transferred by cosy vehicles. Sequence of sightseeing may be changed from the order shown in the itinerary if necessary.
Mostly all meals are served during our tours as specified in each itinerary or hotel package. Full Board consists of 3 meals (B, L, D) a day.
Single supplement for hotel room and Ger at tourist camps in the countryside is available at certain charges, and your request must be informed at least 30 days before the trip starts.
Tips and taxes:
Tips to the staff, guides and drivers are not included and are left for your discretion. And usually all service and government taxes in Mongolia are included in the tour price already, unless specified otherwise.