Selena Travel Mongolia, Mongolia Tours

Terms and conditions - Booking & cancellation policy

Call: +976 701 834 99 Email: sales@selenatravel.com

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Terms and conditions

BOOK A TOUR WITH SELENA TRAVEL MONGOLIA:
 
Once you make your decision on your Mongolia tour, please click the "Book this tour" button at the bottom of the tour page. Then fill in the form and submit it. Or else, you also can email us the name of the tour you would like to book, along with your names and dates of your travel at sales@selenatravel.com and selenatravelmongolia@gmail.com (both). One of our travel advisors will get back to you shortly regarding your booking.
 
How to confirm your tour with us?
Our clients are kindly asked to transfer 200-800 USD per person (depending on the tour duration & type) as a tour deposit to confirm their trips/spots on our tours.         
 
The tour deposit is made by either of the following ways (you may choose the suitable one): 
  1. Online by your VISA / Master card (secure payment system, payer is sometimes responsible for 4% card charge. This page will further lead you to our secure online payment page).
  2. Bank Wire Transfer to Selena Travel bank account (payer is responsible for all bank transfer charges; please ask your Selena Travel advisor for bank account details).    
The remaining balance of the tour payment is paid 30-60 days prior to the trip start in Mongolia. All reservations are subjects to cancellation if deposit is not received on its due date.     
 
Tour cancellation & cancellation charges:
A written notice is required for any cancellations (to be sent to sales@selenatravel.com and selenatravelmongolia@gmail.com, or to be faxed at +976-7017-3499).
 
And tour deposit is only partially refundable if the client cancels their trip due to all reasons. Tour cancellation policy is varies for different tour categories (your travel advisor sends you the exact cancellation terms upon sending you the tour invoice), but in most cases, a non-refundable 100-300 USD per person admission charge is deducted if you cancel your tour 90 days prior to the tour start. Therefore, a travel insurance from your local insurer is highly recommended.
 
Refund
No partial refund will be given for unused hotel rooms, meals, sightseeing trips or trek arrangements for any reason whatsoever. Land Cost is quoted as a package and credit are not given for unused services.
 
Responsibilities of Tour members
Trip members have certain responsibilities to Selena Travel Mongolia and other members: trip members are responsible for comprehending the condition implied in the trip itinerary which is appropriate to their interests and abilities; for acting in an appropriate and respectful manner in accordance with the customs of Mongolia/China/Russia (wherever the tour takes place). A member may be asked to leave the trip if his or hers further participation may be detrimental to other members or to individual.
 
Responsibilities of Selena Travel Mongolia for tours in general:
The responsibilities of Selena Travel Mongolia are strictly limited. As a tour operator, we organise, promote, and sell tour programs consisting of certain travel services, including tour guide services, surface transportation, domestic air transportation, excursions and accommodations, which we purchase or reservation from various suppliers. The suppliers providing services, for our tour programs, mostly are independent contractors and they are not agents or employees of ours.     
 
To the extent that we are involved in booking air transportation for you, we act as your agent and not as an agent for the air carrier. However we promise that we are responsible for the willful or negligent acts of our partner travel agent for the land services.
 
We will be responsible for any fluctuations in currency devaluation, park fee increases, taxes, or fuel surcharges after we have received the full payments. And we reserve the right to correct promotional or pricing errors or to increase the tour price in the event of cost increases due to changes in airfares, currency devaluation, park fee increases, taxes, or fuel surcharges before we receive your reservation deposit.    
 
We are not responsible for any expenses caused by terrorist attacks, political unrest, war, earthquake, landslide, delay, cancellations or delays of airlines and train companies.         
 
We are not responsible for any unauthorized extra services which the client requires with the local agent or local guide or the driver contemporarily in the different cities beyond our confirmed itinerary. In this case we do not accept any reliability for any loss including shopping, extra attraction and destinations. But we will try our best to help our clients get outside of the puzzled conditions including chase compensation if any damages or losses occurred. Our mission is to care for and provide an exceptional experience to every person who travels with us.
 
If you have a special request:
If you want something else besides the mentioned programs, you simply send an email to us saying your special desires. We will send you an offer that have to be confirmed.
 
Tours and sightseeing:
All tours and sights will be guided by professional licensed English (Japanese, Italian, Spanish, French, Russian or German upon request) speaking guides and will be transferred by comfortable vehicles. Sequence of sightseeing may be changed from the order shown in the itinerary if necessary.
 
Meals on tours:
All meals are served during most of our tours as specified in each package tour program. Full Board consists of 3 meals (B - breakfast, L-lunch, D-dinner) a day. Please refer to the tour itinerary sent and confirmed by your Selena Travel advisor for further details. We can cater vegetarians/special dietary requests without any problem, you will only have to notify us on your special dietary requests at least 30 days prior to the tour start.         
 
Single Supplement on tours:
Single supplement for hotel room and Ger at tourist camps in the countryside is available at certain charges, and your request must be informed at least 30 days before the trip starts.          
 
Tips and taxes:
Tips to the staff, guides and drivers are not included and are left for your discretion. And usually all service and government taxes in Mongolia are included in the tour price already, unless specified otherwise. 

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